All ABAHUB products can be purchased through Amazon.
A return is an item a customer sends back to a fulfillment center. We evaluate the condition of each returned item. If we determine that the item is sellable, we return it to your inventory. If we determine that it is unsellable (defective or damaged, for example), we assess who caused the damage. Then we decide if you are eligible for a reimbursement.
A returned item is classified as unsellable for the following reasons:
The item is not in the same condition as previously listed.
It is defective, damaged, opened, lacking required labeling, prohibited, or otherwise unsuitable.
The item may pose a health or safety risk to our associates, or to the next customer who buys it. Examples of these items may include, but are not restricted to, consumables, personal care products, and products with expiration dates.
If a returned product has non-volatile internal memory (for example, a digital camera) and there is evidence of use, we mark it as unfulfillable. If such items are returned, you must clear the memory of the device.
For returned items that you ask us to send to you, you can use the LPN label on a returned item to find information using the FBA Customer Returns report. If you use the manufacturer barcode to track your inventory, this information may not be available.
For items in your inventory categorized as Defective or Customer Damaged, you must submit a removal order within 30 days after the returned item arrives at the fulfillment center. You can also request that we return or dispose of your unsellable inventory automatically . For more information, go to Remove inventory (overview).
Returns time frame
In most cases, customers can request to return an item within 30 days of receiving it. Amazon may make case-by-case exceptions and accept return requests beyond 30 days of receipt.
Extended returns timeframe
Amazon’s returns policy allows customers to return eligible FBA baby items in new, unopened condition without charge if they return the items within 90 days of receiving them. Amazon pays for the return shipping at no cost to you. This policy does not apply to Multi-Channel Fulfillment (MCF) orders.
Customers can return eligible items shipped during November and December until the end of January. For more information, go to Extended holiday returns policy.